Privacy Policy

This Privacy Policy outlines how Biopeak Wellness Private Limited ("we," "our," "us", or “Biopeak”) collects, uses, discloses, and safeguards your information when you visit our website [located at www.biopeak.com (“Website”)], use our services, or purchase our products. By accessing our Website or using our services, you confirm that you have read, understood and agree to the terms of this Privacy Policy. Your privacy is important to us, and we are committed to protecting the personal information you share with us. In this regard, we adhere to the applicable governing laws in India.

This Privacy Policy is incorporated by reference into the Terms and Conditions of Use available on our Website which shall continue to be binding and applicable. Please ensure that you read and fully agree to the Terms and Conditions of Use along with this Privacy Policy.

By using our Website, services and /or our products you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our sole discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy.

General Terms:

a) By accessing or using the website or the services, or by otherwise giving us your information, you confirm that you have the capacity to enter into a legally binding contract under Indian law and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.

b) You hereby expressly consent to our collection, use, sharing, and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time, and any continued use of the services or the Website, following any such amendments / changes to the Privacy Policy, will be deemed as an explicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes; modifications made to the terms hereof.

c) If you do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use the Website or the services.

Information We Collect

We may collect various types of information, including:

• Personal Information: Information that identifies you personally, such as your name, email address, phone number, demographic information, mailing address, gender, date of birth and payment information, which you provide when you create an account, request for services, or sign up on our Website.

• Health Information: Information related to your health and wellness, which you provide to us for assessments, treatments, and consultations including your medical records/ history, health conditions, biometrics data, genetic information, imaging, etc. and information / reports / imaging that we may generate post your study/ test/ examination/ diagnosis/analysis.

• Usage Information: Information about your interactions with our Website, such as your IP address, browser type, location data, username or other similar identifier, pages visited, and the time and date of your visit.• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your use of our Website and improve your experience. Additionally, we automatically collect data related to your usage of our services, including device information, IP address, browsing history, and interaction data. We may also receive information from third-party sources, such as social media platforms, analytics partners, and advertising partners. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide services and products: To process your orders, deliver products, and provide services such as wellness assessments and treatments. To provide you with information and support that you request from us. To share with our third party service providers for provision of specific services you have ordered so as to enable them to provide effective services to you.

• To improve our Website and services: To understand how our Website is used, enhance user experience, and develop new features and services.

• To communicate with you: To send you information about your account, order status, new products, services, promotions, marketing information, conducting surveys, any subscription (including expiration or its renewal) and other news about Biopeak or to answer your queries.

• To comply with legal obligations: To comply with applicable laws, regulations, and industry standards. To enforce our rights arising from any contracts with you, including for billing or collections.

• Combined Information: We may combine the information that we collect through the online platform and/or services we provide with information that we receive from other sources, both online and offline, and may use and share such combined information in accordance with this Privacy Policy.

• We may use “cookies” information and “automatically collected” information to (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you avail the service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the service.

• We may use information regarding your location or the location of your device through which you access the service for a number of purposes, including without limitation to confirm you are located in a jurisdiction in which the service is offered and to customize your services.

• We may collect, analyze, use, publish, create and may also share with any third parties de-identified (anonymized) information, of which your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research, promotional and marketing purposes.

• To transfer information about you if we are acquired by or merged with another company/entity.• To utilize and generate outputs for artificial intelligence solutions of Biopeak including using your information to generate such as prompts, medical records, clinician notes and medical diagnoses to help answer basic questions, provide general and health-related information, and help you better understand your health data. To utilize your information to evaluate, research and improve our services, the artificial intelligence solutions and any related technology.

• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms and Conditions of Use or breach of our agreement with you.

• Biopeak reserves the right to contact you after completion of the study/ test/ examination/ diagnostic/analysis for a request for a new trial or other medical test or in case of any additional use of your sample(s) and data, for your additional consent. However, you are not obliged to either participate in any such new study/

test/ examination/ diagnostic/analysis, answer further questions, or give consent for any additional uses of your sample(s) and data.

• Biopeak reserves the right to use your de-identified data/ sample for research collaborations as well as scientific presentations and publications.

• By using the Website and the services, you accept the terms hereof and hereby consent to us, sharing with and/or processing of your personal information by third parties, including in any location outside India, provided that they ensure that personal information is protected in compliance with standards that are comparable to the standards of protection afforded to it in India or equivalent international standards.

Your Choices

• Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in the emails or contacting us directly.

• Access and Update Information: The Website gives you access to a broad range of information about your account and your interactions with the Website for the limited purpose of viewing and, in certain cases, modifying and deleting information provided on the Website. You may rectify any inaccurate or deficient personal information, as feasible.

• Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Website.

Security

• The security of your Personal Information is important to us. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We restrict access to your personal information to our and our affiliates’ employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the purposes as specified herein. However, you acknowledge that no data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your personal information.

• The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to take care when providing information in public areas of the Website like message boards, which any Website visitor can view.

• Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates, or include plug-ins enabling third- party features. If you follow a link to any third-party website or engage a third- party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.

Children's Privacy

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at the email address provided below, and we will take steps to delete such information from our systems.

Grievance Officer

We have appointed a Grievance Officer to address any questions or grievances that you may have regarding this Privacy Policy or our privacy practices. If you have any such questions or grievances, please write to our Grievance Officer at the below mentioned email id or address and our officer will attempt to resolve your issues in a timely manner. The details of the Grievance Officer may be changed by us from time to time by updating this Privacy Policy.

Email:compliance@biopeak.health